Owner Monitoring: Visibility, Decisions, Peace of Mind
A precise relationship to delegate without losing understanding of your property.
Trust comes from visibility
Delegating should not create a black box. The owner must understand the actions taken, incidents, and decisions to make.
Hostias structures monitoring to provide useful information without drowning the owner in operational details.
Transparent partnership with you
Trust is built through consistent follow-up. You stay because the relationship is direct, clear, and regular. You know what's being done, when it's done, and you maintain real visibility into your property at all times.
A welcome reflecting your style
Prepared breakfast, set table, personalized welcome note-we tailor each arrival to your property's level.
A team at your service
Our trained agents bring their expertise to your property. This presence sustains perceived quality and review consistency.
The Hostias signature
Welcome card, flowers, the right information at the right place-the details that bring guests back.
Our key figures
What is monitored
Bookings, revenue, quality, cleaning, incidents, maintenance, guest feedback, and improvement recommendations are tracked with a decision framework. You must understand what deserves your attention and what is simply routine execution.
Decision rules
Decision thresholds and cases requiring validation are defined to prevent bottlenecks. A small expense should not paralyze a turnover. A decision that engages the property or its positioning must remain in your hands.
What is included, with no hidden fees
Our service and how each part is covered, line by line, so you can decide with full clarity.
Listing creation / takeover + photo shoot
Copywriting, structure and professional photography for a listing that converts.
IncludedMulti-platform distribution (Airbnb, Booking)
Publishing and calendar sync across the main platforms.
IncludedDynamic pricing framed by a floor price
Rates adjusted to demand, never going below the threshold you set.
IncludedGuest messaging before / during / after the stay
End-to-end communication for smooth stays and good reviews.
IncludedCheck-in & guest support 24/7
Organised welcome and a support line available at any hour during the stay.
IncludedHousekeeping between guests
Full turnaround on each departure, charged back to the guest via the platform.
Paid by the guestHotel-grade linen
Sheets and towels provided and refreshed to hotel standards.
IncludedConsumables & restocking
Welcome products and essentials replenished between each stay.
IncludedQuality control by a housekeeper
The property is checked before every arrival against a control checklist.
IncludedLight maintenance & tradespeople coordination
Small repairs handled and tradespeople coordinated for targeted work.
On approvalMonthly owner reporting
A clear summary of revenue, occupancy and actions taken each month.
IncludedMajor exceptional work
Significant work or spending submitted for your approval before any commitment.
On approval
Serious management, without chasing the details
Owners who delegate the execution and keep a clear read on their property.
Google Reviews & Airbnb stays
J'ai fait appel à la conciergerie Hostias pour la gestion de mon logement en location courte durée, et je suis ravi du service ! L'équipe est professionnelle, réactive et toujours à l'écoute. Mes voyageurs sont bien accueillis, le logement est impeccable à chaque location, et la communication est fluide.
J'ai 3 appartements en gestion avec Léo et son équipe, et cela se passe parfaitement bien. Je n'ai absolument pas le temps de m'en occuper, Léo l'a très bien compris, prend des initiatives, et ne me contacte que lorsque c'est vraiment nécessaire.
David-Alexandre Sibony · il y a 2 ansSuper conciergerie avec laquelle je collabore depuis des années. Une équipe soudée et fiable ! Je recommande à 100%. Léo et son équipe sont toujours à l'écoute, disponibles et surtout réactifs. Quel bonheur de travailler ensemble.
Vanessa Soudre · il y a 2 moisWhat your property could earn, without spending your time on it
Estimate your revenue potential in 2 minutes. Hostias handles the rest - listing, guests, cleaning, monitoring - so you keep your time and peace of mind.
Frequently asked questions
Short, honest answers to frame your decision before you delegate.
How often do you send an owner update?
The default frequency is monthly, aligned with the end of the calendar month. You receive a structured summary by email, PDF, and dashboard in the first days of the following month: gross and exact net revenue after fees, occupancy rate, average price per night, RevPAR, number and nature of stays, reviews received, incidents handled, and any recommendations.
- Hostias sends a structured monthly summary - revenue, occupancy, reviews, incidents, recommendations - so you have a clear picture without being contacted for every operational detail
- All decisions affecting the property, budget, or service level are submitted to you before action is taken
Am I informed if there is damage?
Yes, with a protocol proportionate to the damage type. For minor damage (broken glass, dishes, small decorative items): noted in monthly monitoring with photo if relevant, possible deduction from guest security deposit if it exists, replacement organized promptly.
- Hostias classifies damage by severity and notifies you immediately for anything beyond minor breakage, with photos and context before any action is taken
- Minor items are recorded in the monthly report; significant damage triggers an immediate owner contact and a repair proposal within the agreed framework
Do I retain control over important decisions?
Yes, and it is a non-negotiable principle. The governance framework is defined in writing at startup and specifies three zones.
- Hostias defines the governance framework in writing at startup: what the team executes autonomously, what requires owner notification, and what requires owner approval before action
- Field operations, quality checks, and routine coordination are fully handled by Hostias; property-level decisions remain yours
Are guest reviews used?
Yes, as raw material for management. Each review received (positive or negative) is read fully, analyzed to identify recurring signals, and summarized in monthly monitoring.
- Hostias reads every review in full to extract recurring signals - cleanliness, arrival, instructions, comfort - and integrates findings into monthly recommendations
- Patterns identified across multiple reviews trigger targeted corrections: process adjustments, updated instructions, or property improvements depending on the root cause
Entrust your property to a partner in
structured management
A single conversation is enough to scope your property, your goals and the level of support you expect.