Check-in and key handover: simple for guests, secure for your property
Smooth access for guests and secure operations for the owner.
Arrival must be simple, never improvised
Successful check-in combines accurate information, appropriate key handover and an exception protocol for unexpected issues.
Hostias chooses the organization that best fits the property, building constraints and expected service level.
Every stay is a unique experience with Hostias
For your guests, Hostias is your property's representative. With our expertise in premium hospitality and specially trained staff, guests leave satisfied, eager to return, and ready to recommend your home.
- Tailored welcome suited to your preferences
- Premium services designed for seamless arrival
- Airport transfer available on request
- Hostias represents your property and protects its reputation
Our key figures
Before check-in
Guest information, arrival window, access, parking and house rules are confirmed before the day of arrival. The guest must receive information at the right time: early enough to plan, close enough to arrival to find easily.
First impression
Check-in sets the tone for the stay. If entry is smooth, the guest discovers the property under good conditions. If it is confusing, they start looking for problems.
What is included, with no hidden fees
Our service and how each part is covered, line by line, so you can decide with full clarity.
Listing creation / takeover + photo shoot
Copywriting, structure and professional photography for a listing that converts.
IncludedMulti-platform distribution (Airbnb, Booking)
Publishing and calendar sync across the main platforms.
IncludedDynamic pricing framed by a floor price
Rates adjusted to demand, never going below the threshold you set.
IncludedGuest messaging before / during / after the stay
End-to-end communication for smooth stays and good reviews.
IncludedCheck-in & guest support 24/7
Organised welcome and a support line available at any hour during the stay.
IncludedHousekeeping between guests
Full turnaround on each departure, charged back to the guest via the platform.
Paid by the guestHotel-grade linen
Sheets and towels provided and refreshed to hotel standards.
IncludedConsumables & restocking
Welcome products and essentials replenished between each stay.
IncludedQuality control by a housekeeper
The property is checked before every arrival against a control checklist.
IncludedLight maintenance & tradespeople coordination
Small repairs handled and tradespeople coordinated for targeted work.
On approvalMonthly owner reporting
A clear summary of revenue, occupancy and actions taken each month.
IncludedMajor exceptional work
Significant work or spending submitted for your approval before any commitment.
On approval
The experience lived by guests
Careful arrivals and a ready home: what Airbnb guests remember after their stay.
Google Reviews & Airbnb stays
Léo et son équipe sont fabuleux. Chaleureux, accueillants, disponibles et réactifs. L'appartement est super bien situé, tout se fait à pied facilement
Ma famille et moi avons passé un excellent séjour. L'emplacement était parfait avec sa proximité de la plage, des commerces et des restaurants
Oliver · septembre 2025L'emplacement, la propreté et la qualité du logement nous ont permis de passer un super séjour. Nous relogerons ici sans hésitation
Thomas · février 2026What your property could earn, without spending your time on it
Estimate your revenue potential in 2 minutes. Hostias handles the rest - listing, guests, cleaning, monitoring - so you keep your time and peace of mind.
Frequently asked questions
Short, honest answers to frame your decision before you delegate.
Do you offer autonomous check-in?
Yes, when it is the best solution for the property. In-person check-in remains our default when human contact adds value: premium property, complex access, equipment to explain, sensitive arrival or first visit. Autonomous check-in is selected if the property allows it, if building rules permit it and if security remains controlled. Concretely, Hostias:
- prioritises in-person check-in by a local agent when it adds value to the stay and the property
- sets up autonomous access (secure key box, smart lock) only when the property and the building allow it
- offers a hybrid format: in-person welcome on the first stay, autonomous access afterwards for returning guests
Can you handle late arrivals?
Yes, this is frequent in Nice due to international flights landing in the evening. Our offer is built for it:
- guest support reachable 24/7 to guide the arriving guest live, at any hour
- access, codes, parking and emergency procedures documented in advance for each property
- monitoring of the arrival slot to absorb flight, train or taxi delays without improvisation or stress for the guest
How do you prevent key loss?
Several mechanisms in our service limit this often underestimated operational risk.
- initial key inventory with discreet marking and photo, stored securely in our system
- a precise handover and retrieval protocol at every guest changeover
- traceability of access incidents to react quickly and protect the owner
Is the owner informed of incidents?
Yes, based on relevance rather than exhaustiveness. Hostias classifies access incidents into three levels:
- minor: resolved on site by our team, without involving the owner
- notable: handled immediately, then reported in the monthly reporting
- affecting the property: you are contacted without delay, before any important decision
Entrust your property to a partner in
structured management
A single conversation is enough to scope your property, your goals and the level of support you expect.