Guest welcome: thoughtful experience, accurate information
Welcome designed to reduce friction and build trust from the moment guests arrive.
Welcome often shapes the final review
A well-informed guest arrives with more ease, follows guidelines better, and requests less unnecessary assistance.
Hostias prepares communications, local information, and attention scaled to the property's level of service.
Every stay is a unique experience with Hostias
For your guests, Hostias is your property's representative. With our expertise in premium hospitality and specially trained staff, guests leave satisfied, eager to return, and ready to recommend your home.
- Tailored welcome suited to your preferences
- Premium services designed for seamless arrival
- Airport transfer available on request
- Hostias represents your property and protects its reputation
Our key figures
Before arrival
Useful messages, rule reminders, schedules, access details, parking and key questions are all handled before the guest arrives. This step prevents most friction: a guest who knows where they are going, how to enter, and what to respect arrives calmer.
The touches that change a stay
Behind every successful stay are precise gestures, invisible to your guests but decisive for your reputation.
A handwritten card, carefully chosen local produce and a sincere note greet your guests on arrival - the first impression of your property sets the tone for the whole stay.
Chilled champagne, artisan pastries, Riviera treats: depending on the occasion and the guests, we lay a welcome table that turns an ordinary arrival into a moment of pleasure.
Fresh flowers, flawless hotel linen, adjusted lighting: every room is staged as a scene where your guests are the protagonists. The attention to detail shows before the bags are even unpacked.
From the Nice Côte d'Azur terminal, a private driver waits for your guests, name displayed, luggage handled - the ride to your property already feels like an extension of the premium service.
Michelin tables, water sports, Provençal markets, cellars to visit: we anticipate wishes before they are voiced and book for your guests, with the local knowledge that makes the difference.
Before each check-in, our team runs a full check: hotel-grade cleanliness, verified equipment, set ambiance. The property is handed over to its guests in a state that leaves nothing to chance.
Each touch is included or tailored to your property and your guests.
Discover guest welcomeWhat is included, with no hidden fees
Our service and how each part is covered, line by line, so you can decide with full clarity.
Listing creation / takeover + photo shoot
Copywriting, structure and professional photography for a listing that converts.
IncludedMulti-platform distribution (Airbnb, Booking)
Publishing and calendar sync across the main platforms.
IncludedDynamic pricing framed by a floor price
Rates adjusted to demand, never going below the threshold you set.
IncludedGuest messaging before / during / after the stay
End-to-end communication for smooth stays and good reviews.
IncludedCheck-in & guest support 24/7
Organised welcome and a support line available at any hour during the stay.
IncludedHousekeeping between guests
Full turnaround on each departure, charged back to the guest via the platform.
Paid by the guestHotel-grade linen
Sheets and towels provided and refreshed to hotel standards.
IncludedConsumables & restocking
Welcome products and essentials replenished between each stay.
IncludedQuality control by a housekeeper
The property is checked before every arrival against a control checklist.
IncludedLight maintenance & tradespeople coordination
Small repairs handled and tradespeople coordinated for targeted work.
On approvalMonthly owner reporting
A clear summary of revenue, occupancy and actions taken each month.
IncludedMajor exceptional work
Significant work or spending submitted for your approval before any commitment.
On approval
The experience lived by guests
Careful arrivals and a ready home: what Airbnb guests remember after their stay.
Google Reviews & Airbnb stays
Léo et son équipe sont fabuleux. Chaleureux, accueillants, disponibles et réactifs. L'appartement est super bien situé, tout se fait à pied facilement
Ma famille et moi avons passé un excellent séjour. L'emplacement était parfait avec sa proximité de la plage, des commerces et des restaurants
Oliver · septembre 2025L'emplacement, la propreté et la qualité du logement nous ont permis de passer un super séjour. Nous relogerons ici sans hésitation
Thomas · février 2026What your property could earn, without spending your time on it
Estimate your revenue potential in 2 minutes. Hostias handles the rest - listing, guests, cleaning, monitoring - so you keep your time and peace of mind.
Frequently asked questions
Short, honest answers to frame your decision before you delegate.
Do you provide a welcome package?
Yes, scaled to the property's level and the guest profile, without decorative clutter. For a standard stay, the welcome package includes essentials: still and sparkling water, quality coffee and tea, sugar, a few understated treats (calissons, Niçoise biscuits), and a handwritten welcome note when appropriate.
- Hostias calibrates the welcome package to the property's actual standing: essentials for standard stays, curated local products for premium properties - without decorative excess that signals effort rather than care
- The package is restocked between every stay and adapted based on guest profile and stay length when relevant
Who replies to guest messages?
Our team handles all guest messages in French, English, Italian and other languages as needed, with human presence rather than bots. Routine questions are handled in an organized framework, and guest support remains available 24/7 for emergencies: access problems, technical issues, safety concerns or situations affecting the stay.
- Hostias handles all guest messages in French, English, Italian, and other languages with a human presence - not a bot - available 24/7 for emergencies and incidents
- Recurring guest questions are identified and addressed upstream through improved instructions, reducing unnecessary message volume and improving perceived responsiveness
Is welcome compatible with late arrivals?
Yes, and it is often an issue in Nice due to international flights. Three welcome modes for late arrivals.
- Hostias documents access, codes, parking, and a backup procedure for each property in advance so late arrivals can be handled reliably, whatever the hour
- The arrival format - in-person, self-service, or hybrid - is selected based on the property, building, and guest profile; each access incident is recorded to protect the owner
Do you help prevent disturbances?
Yes, on multiple levels. Upstream: house rules are explicit (no parties, strict occupancy limits, quiet hours per building regulations, outdoor smoking where applicable), included with each booking and reminded in the welcome booklet.
- Hostias includes explicit house rules with each booking - no parties, strict occupancy limits, quiet hours aligned with building regulations - and reinforces them in the welcome booklet before arrival
- When a disturbance risk is identified (large group, short stay on event weekend), Hostias intervenes before the stay to reconfirm rules or, if necessary, cancel the reservation
Entrust your property to a partner in
structured management
A single conversation is enough to scope your property, your goals and the level of support you expect.